@InProceedings{Xie:2004:IDM,
  author = 	 {Minhui Xie and Mark Tomlinson and Bobby Bodenheimer},
  title = 	 {Interface Design for a Modern Software Ticketing System},
  booktitle =	 {Proceedings of the 42nd Annual ACM Southeast Conference},
  pages =	 "122--127",
  year =	 {2004},
  editor =	 {L. H. Etzkorn and S-M Yoo},
  address =	 {Huntsville, AL},
  month =	 apr,
}